Shipping
LOW COST SHIPPING On All Orders under $39!
( regular customer only )
LOW COST SHIPPING On All Orders under $39!
Orders under $39 ship for only $7.95! This shipping option is applicable for all orders in Canada shipped via standard delivery, with tracking information and email notifications. Shipping is not waived for free promotional items.
ADDITIONAL FEES
Special fees apply when the order exceeds the weight or size standards of our carriers. We will contact you if additional charges are required for your order. Ex.: safe, furniture, many boxes of paper, etc. Return fees are assumed by the customer, except for defective items or order errors from our part.
Processing and Delivery Time
Processing time is indicated on the product page and can vary from item to item. Once processed the delivery time can take anywhere from 1-5 business days depending on where you are located in Canada. (Please note our warehouse is only open from Monday to Friday 9AM to 16:30PM.) Orders placed over the weekends will only be processed on Monday or Tuesday.
*Orders placed over the Holidays and special Promotional Events can extend the processing and shipping time.
Our main warehouse is located in Montreal, Quebec and we also have a secondary in toronto. Depending on where you are located as well as the item availability, this will determine the time it will take for your order to be delivered.
Shipping to Remote Locations within Canada
Remote Locations excluded from Free Shipping and all shipping options listed above.
Additional charge may apply for certain items that are delivered to remote locations, since most remote locations are referred by Canada Post as "Air Stage Locations"-locations where mail must be airlifted more than 6 months of the year.
Our customer service will contact you for more information if your order may qualify for extra shipping charges depending on the size and bulk of the order. We apologize for unable to accept returns from these selected locations. If you have any problem with your order, please contact us by 1 866 979 7463 . Our customer representative will be happy to help!
Click here for a full list of postal codes ineligible for free shipping.
On average, your order will be shipped the next business day with an estimated delivery of 1-5 business days.
- 1-2 Day to Montreal & Vancouver.
- 2-3 Day to Toronto. & Calgary.
- 4-5 Day to Yukon, North West & Newfoundland.
*Estimation time of delivery, some delivery can take longer.
Pick up in store
For in-store pickup, please allow 24 to 48 hours to process your order. Once your order is ready to pick up, you will receive a confirmation email. Please follow the instructions written in the email
Shipping Notes
* The billing and shipping information must be the same for all orders. If there is any issues with orders placed, an agent will contact you to resolve it.
* This shipping offer may be discontinued at any time. All confirmed orders that were placed before the offer ends will receive the shipping cost they were quoted at the time the order was placed regardless of the ship date.
* Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in your order's arrival. Please allow 15 business days for packages to be delivered before the courier considers it a lost package.
* We do not refund shipping cost, please refer to our return and refund page for further information.
* We are not responsible for any parcel returned to us due to a typing error in the shipping address, unless the order was placed by one of our agent.
* If you placed an order and made a mistake, a charge of $7.95 plus tax will be applied to reship you the order.
